Privacy Policy

Last updated: August 2026

OE Visuals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, book our services or otherwise interact with our business.

This policy applies to our photography, videography, property media, wedding, commercial and other media production services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Email address

  • Telephone number

  • Business or company name

  • Billing information

  • Property, venue or shoot addresses

  • Information submitted through website contact or enquiry forms

  • Details relating to a booking, wedding, event or production

  • Communications between you and OE Visuals

  • Files, logos, brand guidelines, images or other materials you provide to us

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and website usage information.

2. How We Collect Your Information

We may collect information when you:

  • Submit an enquiry through our website

  • Contact us by email, telephone or social media

  • Request a quotation

  • Make or confirm a booking

  • Enter into a contract with us

  • Provide information or materials required for a production

  • Make a payment

  • Subscribe to marketing communications, where applicable

  • Browse or interact with our website

Our website is hosted using Squarespace, which may also process certain information relating to visitors and website activity on our behalf or for its own specified purposes.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries

  • Prepare quotations and proposals

  • Arrange and manage bookings

  • Provide photography, videography and media production services

  • Communicate with you about your project

  • Deliver photographs, videos and other media

  • Issue and manage invoices and payments

  • Maintain appropriate business and financial records

  • Improve our website and services

  • Protect our business against fraud, misuse or legal claims

  • Comply with legal and regulatory obligations

  • Send marketing communications where we have an appropriate lawful basis to do so

We will only use personal information where we have a lawful basis under applicable UK data protection legislation.

Depending on the circumstances, this may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

4. Photography & Video Containing Individuals

As a media production company, photographs and video footage produced during our work may contain identifiable individuals.

How this material is collected, processed, delivered and published will depend on the nature of the production and our relationship with the Client.

Where appropriate, Clients are responsible for ensuring that relevant individuals, employees, guests, property occupants or other participants are appropriately informed about photography or filming taking place and for obtaining any permissions that are their responsibility.

We may process photographs and video where necessary to fulfil our contractual obligations, provide our services or pursue legitimate business interests, subject to applicable law.

5. Portfolio & Marketing Use

We may display photographs, videos and other work created by OE Visuals on our website, portfolio, social media channels, showreels and other promotional materials where we have an appropriate lawful basis or permission to do so.

Where a project is confidential, sensitive or subject to specific usage restrictions, Clients should inform us before publication or agree appropriate restrictions with us as part of the booking.

Any contractual agreement concerning confidentiality or usage of particular media will take precedence where applicable.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Website hosting and website service providers

  • Cloud storage and file-delivery providers

  • Payment and accounting providers

  • Customer management or booking systems

  • Email and communication providers

  • Photographers, videographers, editors and other subcontractors working on a project

  • Professional advisers such as accountants, insurers or legal advisers

  • Government, regulatory or law-enforcement authorities where legally required

Third parties may only receive information that is reasonably necessary for the relevant purpose.

7. Squarespace

Our website is hosted through Squarespace.

Squarespace may process information about visitors to our website in order to provide website functionality, security, analytics and other services.

Squarespace's own privacy practices and terms may also apply to information processed through its platform.

8. Cookies & Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Cookies may collect information such as device information, browser information, pages visited and interactions with the website.

Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.

You can manage your cookie preferences through the cookie settings provided on our website and through your browser settings.

Further information may be provided within our separate Cookie Policy.

9. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Information may be stored using secure computers, cloud storage systems, website platforms, client management systems and other professional services used to operate our business.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting, tax or regulatory requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

Photography, video footage and completed project files may be retained for longer periods for archival, portfolio, contractual or legitimate business purposes where appropriate.

11. International Data Transfers

Some of the services and platforms we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place where required by applicable data protection legislation.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and our legal obligations.

To exercise your rights, please contact us using the details below.

13. Marketing Communications

Where we send marketing communications, we will do so where we have an appropriate lawful basis.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided or by contacting us directly.

Service-related communications concerning existing enquiries, bookings, invoices or projects are not considered marketing communications.

14. Links to Other Websites

Our website may contain links to external websites or platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you visit.

15. Children's Information

Our services are not primarily directed towards children.

However, children may appear within photography or video produced for weddings, family events, commercial productions or other Client projects.

Where applicable, the Client or responsible adult is responsible for obtaining any permissions required from parents, guardians or other relevant parties in relation to participation in a production.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with the updated date shown above.